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CAREERS AT PILOT
To be the best ISP, we need the best people.
Today's ISPs are slow, overpriced, and frustrating. That's where we come in. Pilot is a team of passionate people that provide real solutions to offices in need of fast, reliable service. With hundreds of happy customers in NYC, we’re out to prove that a happy team means happier customers. Doing well gives us more resources to invest back in our team to do good.
View open roles
Open Roles
We're building something big. Want in?
network support engineer
As a Network Support Engineer, you’ll ensure our network is continuously operating at high-performance levels while providing top-notch technical support and troubleshooting complex issues for business customers. Bring your analytical skills and customer-centric approach to make an impact!
Customer Experience Specialist
As a CXS, you’ll guide customers seamlessly from sales to service activation, ensuring a positive initial impression. You’ll work cross-functionally to provide timely, consistent project updates to customers and advocate internally for optimizations to our overall customer experience.
account executive
From prospect to close, our Account Executives oversee the full sales cycle, build exceptional B2B pipelines, and connect with prospects, clients, and partners — all while promoting the value of Pilot’s services and customer experience.
Data Center Technician
Our DC Tech ensures our data centers are continuously operating at high levels of performance. You’ll keep them meticulously organized, updated, and maintained through routine patch and capacity work, inventory, documentation and troubleshooting.
Staff Accountant
A staff accountant at Pilot plays a critical role in maintaining accurate books and records while supporting a growing business. Staff accountants can expect to learn the accounting trade by collecting revenue from our customers, reconciling bank accounts, addressing customer inquiries, etc in support of balancing the books at the world’s best ISP.
#whypilot
"The best part about working at Pilot is that you can bring your ideas and vision to the table and then see that play out in real-time. One minute you're brainstorming and the next you’re putting into action, and actually seeing it through."
#whypilot
"Working for a company that puts customers first is extremely refreshing. Whatever team you're on, you'll know that the product and service you are providing is a valuable addition to customers' lives. It's great working together with a team of people who value the customer experience."
#whypilot
"The culture enables you to develop your skillset and thrive as a professional on a career path. You are always surrounded by colleagues who are willing to collaborate and enable you to bring your own unique abilities to the team. Pilot appreciates not only the work you do, but the person behind it as well."
#whypilot
"One of the many reasons I love working at Pilot is the true sense of camaraderie. Teams are always willing to roll up their sleeves to get the job done. No task is yours alone and everyone genuinely loves to help out if needed!"
#whypilot
"The best thing about working at Pilot is how well everyone works together. It's easy for me to do my job when everyone around me executes at a high level and I can rely on every single team to collaborate so well. As a member of the sales team, it's my job to set expectations for the customer and it's amazing to see every team continuously go above and beyond to execute our vision of being the best ISP in the world."
#whypilot
"It is incredible to watch so many people from different departments collaborate on a daily basis to work towards a common goal of being the world’s best ISP. That, paired with the exciting, innovative, and welcoming atmosphere makes Pilot second to none."
Employee Benefits & Perks
mATCHING 401K PLAN
We're invested in your future, making an employer-contributed 401K plan a no-brainer.
CONTINOUS LEARNING
Whether it's a new skill set or fine-tuning your expertise, we're committed to growth.
generous vacation
Work hard, then take the time you need to reset and recharge.
commuter &
wellness benefits
Running around New York doesn't have to be your go-to workout with monthly commuter and wellness reimbursement.
All Hands &
COMPANY EVENTS
We come together as a company to share, learn, and push Pilot forward, with special events to cut loose.
medical, dental
and vision
Our plans are more reliable than eating an apple a day—though more power to you if you chow down on Granny Smiths daily.
